FAQ
Shipping + Returns
How long will my order take?
All jewellery is handmade to order just for you. Please allow 2-7 business days for me to make your order unless the jewellery is ready to ship. Time can vary depending on order volume. Custom orders may take longer up to 2 weeks.
Once shipped, within Aus, shipping takes on average 3-8 business days and Express shipping usually 1-4 business days.
Check shipping policy for more.
Can I cancel my order?
If your order has not been shipped, you may cancel your order within 24 hours.
Please reach out to me to cancel your order at CONTACT tulawithin@gmai.com with your order number. After 24 hours of order placement or the order has been shipped already, we are unable to cancel your order.
NOTE: We will not take any cancellations, exchanges or refunds for custom orders.
Do you offer refunds or exchanges?
As our jewellery is made to order or ready to ship, all sales are final. We do not offer exchanges, returns, or refunds for change of mind.
check refund policy for more.
Jewellery
How do I care for my jewellery?
Check this page jewellery care
Can I wear my jewellery in water?
Yes! Gold filled and sterling silver are waterproof therefore, freshwater and salt water are fine.
However, please remove them in a pool or a spa as the chemicals may damage metals and stones.
Are your stones genuine?
All of the gemstones I use for jewellery are genuine and I work with trustworthy gemstone sellers. Our stones come from all over the world and the origin of the stones will be noted in the description of the product to my knowledge.
Do you take custom orders?
Yes! Please contact me for custom orders.
Do you have repair service?
If you’ve purchased a piece from us, we offer complimentary repairs at no extra labour cost, aside from postage and any replacement gemstones or missing parts.
If you have broken, snapped, or twisted items, please feel free to contact us at tulawithin@gmail.com for assistance.
Charges apply for:
- Replacement gemstones or missing parts
- Postage
Note for Necklace Chains: If a jump ring comes apart, we can repair your necklace. However, breaks along the links cannot be repaired.
Healing sessions
What healing sessions do you offer?
We offer online distance Reiki sessions. You can receive Reiki anywhere in the world.
Check Reiki session for more + booking!
What is Reiki?
Reiki is one of the holistic energy healing techniques found by Japanese Buddhist, Mr. Mikao Usui in the 19th century.
It can be done hands-on or off which means practitioners can send energy over a long distance. Distance Reiki sessions are as beneficial as in-person ones.
Reiki has amazing benefits of stress relief, better sleep, easing negativity, increasing feelings of happiness and empowerment...and much more!