FAQ

Shipping + Returns

How long will my order take?

All jewellery is handmade to order just for you. Please allow 3-7 business days for me to make your order unless the jewellery is ready to ship. Time can vary depending on order volume. Custom orders may take longer up to 2 weeks.
Once shipped, within Aus, shipping takes on average 3-7 business days and Express shipping usually 1-3 business days.

Can I cancel my order?

If your order has not been shipped, you may cancel your order within 24 hours.
Please reach out to me to cancel your order at CONTACT tulawithin@gmai.com with your order number. After 24 hours of order placement or the order has been shipped already, I am unable to cancel your order.
NOTE: I will not take any cancellations, exchanges or refunds for custom orders.

Do you offer refunds or exchanges?

I am currently not accepting returns or exchanges.

Your satisfaction is important to me and if you have any questions or concerns, please CONTACT tulawithin@gmail.com

Jewellery

How do I care for my jewellery?

Check this page jewellery care

Can I wear my jewellery in water?

Yes! Gold filled and sterling silver are waterproof therefore, freshwater and salt water are fine.
However, please remove them in a pool or a spa as the chemicals may damage metals and stones.

Are your stones genuine?

All of the gemstones I use for jewellery are genuine and I work with trustworthy gemstone sellers. Our stones come from all over the world and the origin of the stones will be noted in the description of the product to my knowledge.

Do you take custom orders?

Yes! Please contact me for custom orders.

Healing sessions

What healing sessions do you offer?

My healing sessions are:
online Reiki sessions (anywhere is the world)
in-person Reiki sessions
in-person Pin + Reiki Sessions
in-person Ashtanga yoga classes

Check HEALING SESSIONS for more + booking!

What is Reiki?

Reiki is one of the holistic energy healing techniques found by Japanese Buddhist, Mr. Mikao Usui in the 19th century.
It can be done hands-on or off which means practitioners can send energy over a long distance. Distance Reiki sessions are as beneficial as in-person ones.

Reiki has amazing benefits of stress relief, better sleep, easing negativity, increasing feelings of happiness and empowerment...and much more!